We believe you will be pleased with your Hair Jewelers purchase. However, should you decide the items is not suitable, Hair Jewelers return policy is in place as follows. The items must be mailed for exchange in its original condition for online returns. You will have 5 days to return items in-store. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged, and packaging must be included. If you want to exchange an item, you will need to call to make arrangements at (901) 930-1162. We will not accept any merchandise that has been used or altered (brushed, combed, colored, picked, cut, or washed) in any way. Items meeting the above conditions may be returned within 5 days stated on the face of the receipt for an exchange only.